ewm
posted this on March 22, 2010 04:23 pm
We are aware that the following extensions/add-ons and internet security programs can cause interferences with deviantART. If you should have any of the below we recommend that you try disabling them to see if it is causing the problem you are experiencing. Please note that these are only the extensions we are aware have caused problems or are still causing problems. There is no way to know every single extension that may cause interference so please provide a full list of all of your extensions when asked for in a Help Desk ticket.
Known to cause several issues including but not limited to the following:

Known to cause several issues mostly with profile page layouts.
Featured Deviation display issue

Featured Deviation display issue and overlapping journal thumbs

Text overlapping journal thumbs

Text overlapping deviantID image

Poll/News highlight and alignment issues

Known to cause problems with deleting message centre notifications.
Known to cause the submission page to simply refresh and wipe all of the previously inputted data when trying to submit deviations.
Known to cause the issue below.

Known to cause several issues similar to Adblock Plus.
Known to cause a forbidden error when attempting to upload/update journals.

Known to cause several issues with the gallery and favourite gallery editing systems
HTTPS Everywhere
Known to cause "Mixed HTTP//HTTPS" errors due to forcing all pages and content of our website to be served over HTTPS when in fact we currently do not support that.

Do Not Track Plus
Known to break functionality on Deviation pages and Message Center.
dAmmGotMail-Automatic Inbox Checker
Known to cause conflicts with cookies causing invalid session cookies. When this issue occurs you are repeatedly told your password is invalid and you will not be able to login. Other extensions can cause this issue and bulk image downloading programs can also cause this problem.
Known to cause the message centre to not load as well as cause thumbnails to not load in journals, news articles, notes, dAmn, and the Thumbshare Forum.

Causes the same issues in Chrome as it does in Firefox.
Known to cause severe functionality issues in the Message Center and displays on profiles.

Do Not Track Plus
Known to break functionality on Deviation pages and Message Center.
dAmmGotMail-Automatic Inbox Checker
Known to cause conflicts with cookies causing invalid session cookies. When this issue occurs you are repeatedly told your password is invalid and you will not be able to login. Other extensions can cause this issue and bulk image downloading programs can also cause this problem.
Known to cause several issues
Known to cause loading problems with the Gallery Stats page.
Some programs can cause problems such as ones with adblocking capabilities.
The Adblock feature of Kaspersky is known to cause several problems. If you should experience any of the following we suggest you try disabling the Adblock portion of this program only. The issues include but not limited to the following:


Webshield known to cause empty galleries
Known to cause several issues such as loading problems especially with Javascript related features.
This unofficial third-party program is known to cause conflicts with your login cookies which can prohibit you from being able to login to the website. Please use discretion when making use of third party applications as not all of these products use our API and might not function without error and some may affect the useability of your account
**Please note for your computer's safety we do not advise that you disable your Anti-virus programs instead please try disabling the specific feature listed
Screenshots have had some information removed such as usernames and other private information for privacy reasons.
Comments
Added dAmnGotMail - Automatic Inbox Checker which has been confirmed to be causing invalid session cookies resulting in some deviants being told their password is invalid despite it being correct. This issue can be alleviated by removing the extension completely. This problem is also known to be caused by a variety of other extensions especially those that need your deviantART password as well as bulk image downloading programs. Please use discretion when making use of third party applications as not all of these products use our API and might not function without error and some may affect the useability of your account