Knowledge Base/Help Desk Updates/deviantART Status

Help Desk Closures - Holiday Season Closures and Delays

ewm
posted this on December 08, 2012 07:17 PM

Hello deviants!!!

The Holiday Season is approaching quickly. The Help Desk will be closed Monday December 24th through Wednesday December 26th for Christmas and Monday December 31st through Wednesday January 2nd for New Years. We want to remind everyone that during the Holiday Season the Help Desk receives a substantial increase in tickets, which will cause an increase to our response delays on top of any current delays certain departments may have within the Help Desk. In order to help minimize delays we ask that you please make sure you submit your tickets to the appropriate categories and also keep in mind that submitting multiple tickets on the same situation can cause unnecessary delays so we ask that you please refrain from submitting more than one ticket on a given situation. This is especially important for retail oriented tickets when getting a timely response is extremely important. Submitting your ticket to the proper category will help you receive the quickest response possible. If you need to provide additional information to an existing ticket please reply back to the last email you received on your ticket and this will update your already existing ticket instead of submitting a brand new ticket. Rest assured that all tickets will be answered as quickly as possible and we thank everyone for their patience while we recover from the Holiday backlog.

We hope that everyone has a safe and spectacular Holiday Season full of much merriment. :)

 

Our Help Desk Support is made up of three departments Help Desk Customer Service, Copyright and Etiquette Administration, and Retail Customer Care. You can reach us either at our Onsite Customer Service contact form or via email.

Onsite Customer Service

Help Desk Customer Service - General Help, Bug Reports, Chatroom/Forum Inquiry

Copyright and Etiquette Administration - Abuse Report, Account Ban Appeal, Policy Inquiry, DMCA Copyright Infringement Notice, Spammer Report, and COPPA Report

Retail Customer Care  - Includes all things Retail (Premium Memberships, Prints, deviantART T-Shirts & Gear, AdCast, Points, and Premium Content Platform)

Premium Memberships - Premium Membership Inquiries

Prints  - My order has not arrived, My order has a problem, General prints order inquiry, General prints inquiry

deviantART T-Shirts & Gear - My order has not arrived, My order has a problem, General deviantART T-Shirts & Gear order inquiry, General deviantART T-Shirts & Gear inquiry

AdCast - adCast Inquiry

Points - Points Inquiry

Premium Content Platform - Premium Content Inquiry

Email Support

Help Desk Customer Service- help@deviantart.com

Copyright and Etiquette Administration - violations@deviantart.com

Retail Customer Service - merch@deviantart.com

AdCast Customer Service - adcast@deviantart.com

AdPro Customer Service - adpro@deviantart.com

Premium Membership Support - payment-support@deviantart.com

 

If you are unsure which category you need to submit your questions to please read over the following article.

Is there a description of the Help Desk contact categories?

 
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